Client Records Requests
House Bill 4224 (89th Regular Session)
House Bill 4224 (89th Regular Session), which went into effect on Sept. 1, 2025, requires licensees, per Section 181.105 of the Health and Safety Code, to prominently post on their website and at any facility detailed instructions to enable a consumer to:
Request the consumer’s health care records from the licensee (see instructions below);
Contact the Council, as found on the Council's Contact Us webpage; and/or
File a consumer complaint with the Office of Attorney General’s Consumer Protection webpage.
Here's The Legal Details
Per Texas Health And Safety Code Chapter 611, Page 179 of LPC Rules §611.008
§611.008. Request by Patient or Representative
(a) On receipt of a written request from a client to examine or copy all or part of the client’s recorded mental health care information, a professional, as promptly as required under the circumstances but not later than the 15th day after the date of receiving the request, shall:
Make the information available for examination during regular business hours and provide a copy to the client, if requested; or
Inform the client if the information does not exist or cannot be found.
(b) Unless provided for by other state law, the professional may charge a reasonable fee for retrieving or copying mental health care information and is not required to permit examination or copying until the fee is paid unless there is a medical emergency.
(c) A professional may not charge a fee for copying mental health care information under Subsection (b) to the extent the fee is prohibited under Subchapter M, Chapter 161.
How To Make A Proper Records Request
Step 1: Download and print this form: https://www2.texasattorneygeneral.gov/files/agency/hb300_auth_form.pdf
Step 2: Once completed you may:
Send it to our secured fax number: 888-518-6630
Upload the form in you portal account.
Please note that according to TX law (see above) we have 15 calendar days from the receipt of your request to comply.